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Work From Home Setup for PH

This is the home page for TOA team members requiring work from home WFH

How to enable WFH for certain members in PH?

1- You need to go to Admin Portal

2- Go to Roles and go to “PH WFH” Role

3- Go to Members and click Add

4- search for the user and click Add

5- Once you add all the users, click Save

What to do if they can't login after adding them due to OTP?

1- You need to go to Admin Portal

3- Go to Users, select the user facing that problem and press Actions

4- Click MFA Unlock (that will suspend his MFA for 15 mins)

5- Ask the user to login (they will login with password only) and reconfigure their Security Questions and OTP again.

How to reconfigure my MFA (Security Question or OTP)?

1- Users need to go to their User Portal and go to Account

2- Click Edit or Set beside their Security Question

3- Update the questions and the answers then click Save

4- Click Show QR Code

5- Scan the QR code by Google Authenticator app on your mobile and enter the generated code and press Verify then Close

Updated on March 19, 2020

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