Work From Home Setup for PH

1- You need to go to Admin Portal

2- Go to Roles and go to “PH WFH” Role

3- Go to Members and click Add

4- search for the user and click Add

5- Once you add all the users, click Save

1- You need to go to Admin Portal

3- Go to Users, select the user facing that problem and press Actions

4- Click MFA Unlock (that will suspend his MFA for 15 mins)

5- Ask the user to login (they will login with password only) and reconfigure their Security Questions and OTP again.

1- Users need to go to their User Portal and go to Account

2- Click Edit or Set beside their Security Question

3- Update the questions and the answers then click Save

4- Click Show QR Code

5- Scan the QR code by Google Authenticator app on your mobile and enter the generated code and press Verify then Close