Adding a Shared Mailbox to Outlook

Purpose

This article provides step-by-step instructions for adding a shared mailbox to Microsoft Outlook. This is particularly beneficial for team members who need access to another team member’s mailbox or the user has left the company.

Instruction

1. Start Outlook and click on File at the top left.
   
2. Under Account Information, click Add Account.
   
3. Type the email address of the shared mailbox and click Connect.
   
4. On the Practice Protect page, enter your username and click Next.
   
5. Type your password and click Next.
   
6. Click the drop down arrow  and choose a second authentication method, like OATH OTP client.
   
7. You’ll see a message that the account is added. You need to restart Outlook to see the changes.
   
8. After restarting, the shared mailbox will now appear under your folders.
   
   9. For any concerns related to shared mailboxes, please reach out on our support page here.