Billing FAQs

This article is made to highlight some of the common billing and subscription related queries.

What happens when I switch from annual to monthly subscription?

If you switch your annual subscription to monthly during your billing cycle the remaining annual credits will be prorated to your account.

Prorated credits can only be used against future subscriptions and cannot be refunded. For more information about billing, click here.

I need to update our main billing contact. How do I do this?

There are two ways to update your main billing contact. You can access your account profile in Practice Protect’s billing portal here.

For more information about the billing profile click here. Alternatively, you may send an email to and one of our representatives will update this for you.

Can I pause my subscription with Practice Protect?

Unfortunately not, a subscription with Practice Protect cannot be paused.

Can I have users under monthly subscription and others users under annual billing?

Unfortunately not, you can’t have some users annual and some monthly. For more information about billing, click here.

Can I pay via bank transfer for my subscription?

Payment is via credit card only. If you would like to update your credit card details you can do so at the billing portal here. For step by step assistance click here.

I’ve recently changed my business details. How do I update my Practice Protect portal to reflect this?

To update your business details, click here to access the form and choose Update Company Details (Name, Logo, Email, etc) from the form options.

A ticket will be generated and one of our representatives will be in touch for the next steps to update the relevant details.

Updated on August 17, 2023

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