This article is made to highlight some of the common billing and subscription related queries.
Why does my Practice Protect invoice not include GST?
Ready Group Global only sells its products in Australia to Business Clients. We do not sell to Australian Consumers directly.
At the time of sign-up, we collect the ABN an Australia Business to comply with the ATO’s digital products guidelines.
“GST does not apply to sales of imported services or digital products made to Australian GST-registered businesses who are making the purchase for business use.”
For more information, click here
Why do I get billed in USD?
Practice Protect is a global company with global expenses hence the use of US dollars.
What happens when I switch from annual to monthly subscription?
If you switch your annual subscription to monthly during your billing cycle the remaining annual credits will be prorated to your account.
Prorated credits can only be used against future subscriptions and cannot be refunded. For more information about billing, click here.
Why does it says Ready Group Global on my Practice Protect invoice?
Practice Protect is the brand, Ready Group Global is the registered entity.
I need to update our main billing contact. How do I do this?
There are two ways to update your main billing contact. You can access your account profile in Practice Protect’s billing portal here.
For more information about the billing profile click here. Alternatively, you may send an email to email@example.com and one of our representatives will update this for you.
Can I pause my subscription with Practice Protect?
Unfortunately not, a subscription with Practice Protect cannot be paused.
Can I have users under monthly subscription and others users under annual billing?
Unfortunately not, you can’t have some users annual and some monthly. For more information about billing, click here.
Can I pay via bank transfer for my subscription?
I’ve recently changed my business details. How do I update my Practice Protect portal to reflect this?
To update your business details, click here to access the form and choose Update Company Details (Name, Logo, Email, etc) from the form options.
A ticket will be generated and one of our representatives will be in touch for the next steps to update the relevant details.