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Resign-in to the browser extension

If you were logged out of your Browser Extension or you noticed that it was greyed out, please follow the guide below:

  1. If it’s grey, it only means you’re logged out
  2. By clicking the CyberArk Identity icon, Click Sign In.
  3. On your browser, another tab will be added, it’s where you will log in to your Practice Protect account.

  4. When the below pops up, click Sign In.
  5. If no pop-up but noticed that the icon is colored, you are signed in. To confirm, click on the CyberArk Identity Icon and your app list should be available to access.
  6. Click on an application to test Login.
  7. If you are still having issues, ensure that your browser extension is installed/updated, here are the link for your guide: Google Chrome, Mozilla Firefox, and Microsoft Edge.
  8. If still not working, contact support at support@practiceprotect.com

You can now open all applications that require the browser extension.
Note: You may have to restart the browser.

Updated on October 25, 2022

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