Using multi factor authentication

Some organizations require you to provide multifactor authentication when you log in to the user portal, open an application, or enroll a device. Multifactor authentication means you must enter your password plus provide another form of authentication to log in.

Practice Protect provides the following forms of authentication:

Authentication form

How you respond to complete the login

Mobile Authenticator

You can respond using either the Mobile Authenticator option in the Centrify application or your device’s notification service. See Using Mobile Authenticator for the details.

One-time-passcode (OTP)

You enter the one-time-passcode (OTP) from a third party authenticator or from Centrify to log in to the user portal. See Using OTPs to authenticate.

Email verification code

Access the relevant email account, open the email message, and click the link or manually enter the one-time code.

SMS verification code

Open the text message sent to the phone number indicated and either click the link or enter the code in the user portal prompt.

Note: The device must be connected to use the link.

Answer Security Question

Provide the answer to security question(s) you created and/or admin-defined question(s).

You create your security question(s), select admin-defined question(s), and answer on the Accounts page in the user portal—see Specifying security question(s) and answer(s).

Updated on April 20, 2018