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Sign in – Using Mobile Authenticator

The Practice Protect Platform uses your device notification service to send your device a passcode when you choose Mobile Authenticator as your additional authentication method. You can use either the passcode or the CyberArk Identity app to complete the login authentication process.


You must have the “Show Notifications” device setting enabled to use your device notification for authentication. If this feature is not turned on, you need to use the CyberArk Identity application to authenticate with Mobile Authenticator.

Note: Do not select this option if you are logging in to an application from the same device.

When you select Mobile Authenticator as the additional authentication method, the notification is sent to your device after you enter your password. Responding to the notification is slightly different for Android and iOS devices.

Using the CyberArk Identity application as the Mobile Authenticator for MFA Login

The Mobile Authenticator option on the CyberArk Identity is enabled using the Show Authenticator option on the Settings page. If your system administrator has not enabled this option, you must enable it manually before you can use this feature.

To use the CyberArk Identity app as the Mobile Authenticator response:

1. Open the app on the mobile device.
Note: If you haven’t installed it app yet, you can follow the instructions here: For iOS/Apple and on Android device.

2. Tap Mobile Authenticator.

If your systems administrator has required finger print, face ID authentication (or PIN as a fallback option), then you must provide this information to access the mobile authenticator code.

3. Enter the code in the login prompt to complete authentication.

Updated on August 24, 2022

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