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Sign in – Using Mobile Authenticator

The Practice Protect Platform uses your device notification service to send your device a passcode when you choose Mobile Authenticator as your additional authentication method. You can use either the passcode or the Centrify application to complete the authentication process.

You must have the “Show notifications” device setting enabled to use your device notification for authentication. If this feature is not turned on, you use the Centrify application to authenticate with Mobile Authenticator.

Note Do not select this option if you are logging in to an application from the same device.

When you select Mobile Authenticator as the additional authentication method, the notification is sent to your device after you enter your password. Responding to the notification is slightly different for Android and iOS devices.

Using the Centrify application as the Mobile Authenticator for MFA Login

The Mobile Authenticator option on the Centrify application is enabled using the Show Authenticator option on the Settings page. If your system administrator has not enabled this option, you must enable it manually before you can use this feature.

To use the Centrify application as the Mobile Authenticator response:

1. Open the Centrify application on the device.

2. Tap Mobile Authenticator.

If your systems administrator has required finger print authentication (or PIN as a fallback option), then you must provide this information to access the mobile authenticator code.

3. Enter the code in the login prompt to complete authentication.

Updated on April 20, 2018

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