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  3. First Time Login to the User Portal (via Email Invite)

First Time Login to the User Portal (via Email Invite)


This guide explains how to sign into your User Portal for the first time via an email invitation. An email invite is generally sent during your firm’s initial Practice Protect onboarding process or if your firm has not yet implemented Email Integration (e.g. Microsoft 365 Federation or Google Workspace SAML).

If your firm has implemented Email Integration, it is recommended that team members logging into the platform for the first time instead follow the guide here.

Video Guide


An email from Practice Protect will be sent to your email address. Check your mailbox.(If you haven’t received this email in your inbox, please check your junk mail folder)

1. Click on the Login Now button.

 Password Administrators can use the Send Email for Portal Setup Guide to invite users to the Practice Protect User Portal.


2. You will be taken to the User Portal Welcome Screen, click the Get Started button to setup the MFA options.

3. Confirm your mobile number and hit Save. Note: fill your phone number in full international format (ex. +614xxxxxxxx)

4. On the next phase, setup your OATH OTP by scanning the QR code showing on your screen and enter the generated code to verify. You can use any mobile/browser based authenticator app. (e.g. Google Authenticator).

5. Once the MFA is setup successfully, select Done to continue.


6. After setting up the MFA, next create a new password. Enter the new password and click Save.

7. The next step is to install the browser extension. Open the link below for your preferred browser.

Google Chrome

Mozilla Firefox

Microsoft Edge

8. Click the installation button.

9. Click Add extension.

10. Click on the Puzzle Piece at the top right corner of the browser, and Pin the browser extension.

11. Refresh the Practice Protect User Portal and click Sign In.

12. Next disable the browser password prompts. Click on the Logo, click on the Gear icon and select Disable browser password prompts.


13. If you are prompted to grant additional permissions to the Browser Extension, click Allow.

14. From the User Portal, test and launch the application by clicking on the app icon. It will automatically fill in your username, password and signs you in. If no credential is saved for the first time, it will prompt you to setup.

15. Any concerns related to applications or login access in the Portal, please do reach on our support page here

Updated on April 2, 2024

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