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Add Mobile Number (AzureAD/Office 365 Source Account)


This guide covers how to add a mobile number to a user account that is linked from AzureAD/Office 365 source directory. These attributes are all controlled from Office 365. The mobile attribute is an important one in order to use the Practice Protect SMS MFA system (OTP).


  • Office 365 Administrator Account

Add User in Office 365

  1. Login to Office 365 Admin Portal – https://portal.office.com/Adminportal
  2. Go to Active Users.
  3. Find the account required and Click.
  4. Go down to Contact Information and click Manage contact information.
  5. Go down to Mobile phone and input the mobile number of the user in the international format (+ country code). Then click Save changes.
  6. Updated mobile number will now display next time the user logins into Practice Protect. This requires a re-login to appear.

Updated on May 9, 2022

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