Remote Control a Mac via TeamViewer

Contents

Purpose

This article provides step-by-step instructions on how to download and install TeamViewer on a Mac and how to configure the necessary permissions to allow Practice Protect to remotely access and control the device. It ensures that the Mac is set up correctly for secure and compliant remote support.

Supported macOS Versions

macOS 26 (Tahoe)
macOS 15 (Sequoia)
macOS 14 (Sonoma)
macOS 13 (Ventura)

Note: Older macOS versions (Monterey and earlier) are no longer supported by the latest TeamViewer releases.

Instructions

Install TeamViewer

Visit the TeamViewer macOS download page and download the TeamViewer application.
If prompted, select Allow. The download will then begin.
Once downloaded, open the TeamViewer.dmg file
A new pop-up will appear. Double click on Install TeamViewer
Choose Open
When prompted, accept both the EULA and DPA, then select Continue
Click Continue.
Now, choose Install.
When prompted, enter your password and select Install Software. This will start the TeamViewer installation process.
You will receive a notification when the installation is completed successfully.

Press here to reveal

Launch TeamViewer. The following prompt will appear the first time TeamViewer is opened or whenever permissions for the required options have been revoked. These permissions must be granted for proper remote access.
Open System Settings
Go to Privacy & Security on the Mac.
Go to each category in Privacy & Security and grant TeamViewer the following permissions:
- Accessibility – allows mouse and keyboard control
- Screen Recording – allows the remote user to see the screen
- Remote Desktop – enables full remote access
- Full Disk Access – needed for file transfer (when needed)
Turn on the toggle to grant TeamViewer access. Note: screenshot shown is an example for Accessibility only. You will need to grant TeamViewer permissions for each of the listed permission following the same steps.
If prompted, restart TeamViewer.
Once TeamViewer is open, note the ID and password displayed.
Provide these credentials to Practice Protect support, who will then initiate the remote connection.
Practice Protect now has remote control access to your Mac.