Purpose
This guide explains how to enable and use QR code–based authentication to sign in to the platform.
Prerequisites
- You must have a Practice Protect account with access to the Setup platform space or be assigned as the Password Admin.
Instructions
Admin Portal Configuration - Requires Password Admin
- Sign in to your Practice Protect account.
- From the App Launcher (9-dot menu) in the top-left corner, select Setup to switch to the Setup platform space.
- In the left navigation pane, expand Security, select Authentication, then click Security Settings.
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Under Login Screen Options, select Enable QR code based user identification on the login screen.
- Click Save in the bottom-right corner to apply the changes.
- Return to Security, select Authentication, then click Profiles.
- Select the appropriate Login Profile. By default, this will typically be Default New Device Login Profile for geo-locked users or Default Other Login Profile for IP-restricted users. If your organization uses a custom login profile, select the appropriate custom profile instead.
- Scroll to the bottom of the page until you reach the Single Authentication Mechanism section. Select QR Code, then click OK to apply the changes.
- QR code authentication is now enabled and will be available on the sign-in page.
How to use QR to login to the platform - End User
- Staff will have to download and install the dedicated app for Practice Protect.
- Once the app is installed, test it by opening your Practice Protect login page in a web browser. Ensure you have your Practice Protect login URL and the QR code ID displayed on the login page.
- Open the Idira Identity mobile app.
- Tap the Menu icon in the top-left corner, or swipe from left to right to open the navigation menu.
- Then select QR Code Authenticator. You may be prompted to enter your PIN to verify your identity before proceeding.
- Scan the QR code displayed on the login page using the mobile app.
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Once the QR code has been scanned successfully, a confirmation message will appear indicating that authentication was successful.
- Return to your browser. Your session will be authenticated automatically, and you will be redirected to the Platform Access Space (formerly the User Portal).