First Time Login to the User Portal

Purpose

This guide explains how to sign in to your User Portal for the first time. It is intended for firms that have implemented Email Integration, such as Microsoft 365 Federation or Google Workspace SAML.

If your firm has not yet implemented Email Integration, team members signing in to the platform for the first time should instead follow the First-Time Sign-In guide available here.

Video Guide

Instructions

1. Go to your Practice Protect Sign-In page. If you’re unsure of your firm’s portal URL, contact your Password Administrator or our Support Team for assistance. Your firm’s portal URL will look similar to: https://yourdomain.cyberark.cloud/

2. Enter your Username and click Next.

   

   Note: If you receive the error message “User does not have the attributes required to login”, it usually means that your account either does not exist or has not yet been granted access from your current location.

   

   If this step does not appear during the sign-in process, it means no additional action is required. Proceed to the next step. If you believe this is incorrect, please contact your Password Administrator or Support Team for assistance.

3. Enter the temporary password provided to you, then click Next.

   

4. If you receive the message shown below, your Password Administrator will need to temporarily unlock MFA by following the instructions in the guide linked here.

   If you do not receive this message, skip this step and proceed to Step 5.

   

5. Set a new password, then click Next.

   

6. You will be redirected to Idira’s environment setup, where you’ll be prompted to choose the role that best describes you. This step is optional, so you can skip it by clicking Done.

   

7. You’ll see the message “Your environment is ready“. Click Go to Access Space to continue.
8. You will be taken to the Access Space Welcome overview screen. You can review the guide to learn about the platform’s features, or click the X in the top-right corner to close it and continue.

   

9. On the next Welcome screen, click Get Started. You will then be prompted to set up your Multi-Factor Authentication (MFA).

   

10. Setup your mobile phone number, then click Save.

    
    Important: Enter your phone number in full international format (for example, +614XXXXXXXX). This number will be saved to your account and can be used to receive SMS verification codes when signing in to Practice Protect Access Space.

11. Once complete, you will see the message, “Congratulations! You are done configuring the recommended authentication factors!” Click OATH OTP Client to continue.

12. On the next screen, set up your OATH OTP by scanning the displayed QR code with your preferred authenticator app (for example, Google Authenticator). Once scanned, enter the generated verification code in the field provided, then click Verify.

    

13. Once your OATH OTP setup is successful, click Done to continue.
14. After setting up the MFA, next create a new password. Enter the new password and click Save.
15. The next step is to install the Practice Protect browser extension. Open the appropriate link below for your preferred browser.
    1. Google Chrome
    2. Mozilla Firefox
    3. Microsoft Edge

16. In this example, we’ll use Google Chrome. Click Add to Chrome to install the extension.

    

    Note: If the Add to Chrome button is greyed out, your browser is managed by your organization’s IT administrator. Please contact your IT team for assistance with installing the extension.

17. When the browser prompt appears, click Add extension to confirm the installation.

    
18. A notification will appear confirming that the browser extension has been successfully added. You do not need to sign in to Google Chrome to complete the installation.

    

19. Click the Extensions (puzzle piece) icon in the top-right corner of your browser, then click the Pin icon next to the Practice Protect extension to keep it visible in the browser toolbar.

    

20. Return to the browser tab where your Practice Protect Access Space is open and refresh the page.
21. If prompted with “Would you like to sign in to the Idira Identity Extension?”, click Sign In. This will sync the browser extension with your Practice Protect account.

    

22. Next, disable the browser password prompts. Click the extension icon that you pinned earlier, click the Settings (gear) icon, then turn on Disable browser password prompts.

    

23. If you are prompted to grant additional permissions to the Browser Extension, click Allow.

    

24. You’re now ready to use Practice Protect Access Space. To test your setup, click an application tile to launch it. If credentials have already been configured, Practice Protect will automatically populates your username and password and sign you in. If no credentials have been saved for the application, you’ll be prompted to set them up before launching it.

    
    If you experience any issues with your applications or signing in to Access Space, please contact the Practice Protect Support team through our Support page.