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First Time Setup – Require password change & MFA Unlock

Purpose

New Users are required to change their password at first logon and configure their MFA. Due to this, users with AzureAD Joined computers will not be able to login with their temporary password as the computer will see this as “expired”.

This guide covers how to allow new users to sign into their device, by temporarily disabling the Password Change and MFA.

This can also be used when you would like to test an account prior to the user starting.

Prerequisites

  • Administrator Access in Practice Protect

Require password at next login (Temporary Unlock)

1. Login to Practice Protect and switch to Admin portal.

2. Under Services Click Users.

3. Find the User Account and Click on it.

4. You should see that Require password change at next login is ticked. If this is not the case, jump down to MFA Unlock.

5. Untick Require password change at next login and Click Save.

6. Now login to the Computer/Account As required and Follow the MFA Unlock below.

7. Once you have finished in the account. Re-tick Require password change at next login and Click Save.

8. The user will then be prompted at next login to the Practice Protect portal to change their password.

MFA Unlock (Temporary Unlock)

1. Login to Practice Protect and switch to Admin portal.

2. Under Services Click Users.

3. Find the User Account and click Actions

4. Click MFA Unlock.

5. Click Yes.

6. This will allow you a single login to the account without requiring MFA. You have 10 minutes to do this before it resets. If 10 mins passes, repeat step 4.

Updated on March 1, 2021

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